Question Point

By now most of us would have had a go with the Question Point trial. Please let me know what you think. I am particularly interested in the user friendliness, and the capabilities. How does this compare with free servcies such as MSN messenger? Have you had an opportunity to use the cobrowse feature? I think this is one of the advantages it has over MSN since it can also be used for synchronous training of the patron on OPAC or a specific database.